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Support hours
Monday–Friday: 8am–8pm EST
Saturday: 9am–5pm EST
Sunday: Closed
Patient messaging
Active patients have unlimited secure messaging with their care team 7 days a week through the patient portal.
Physician access
Your prescribing physician is available through secure messaging for questions about your treatment, side effects, or dosage.
Medical emergency
Call 911 or go to your nearest emergency room. Do not use this form for emergencies.
Common questions
How do I cancel or pause my plan?
You can pause or cancel anytime from your patient portal, or message your care team directly. No phone calls or cancellation fees required.
How long until I hear back?
Clinical questions (treatment, side effects): under 4 hours. Billing and account changes: under 2 hours. Everything else: within 24 hours. Active patients have priority access.
Can I change my medication or dosage?
Message your prescribing physician through the patient portal. They'll review your progress and adjust your treatment plan if appropriate — usually within one business day.
Do you accept insurance?
We don't bill insurance directly, which keeps your visit private and our prices transparent. Many FSA/HSA cards are accepted. See our pricing page for current plan options.
What if I experience side effects?
Mild nausea and GI symptoms are common in the first 2–4 weeks and usually resolve as your body adjusts. For persistent or severe symptoms, contact your care team immediately.
Related pages
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